Blue Sage Software provides free support services to active customers who have a maintenence agreement that includes technical support. We also provide free pre-sales assistance to users who are evaluating our products. At our discretion, we may also provide free support to other users of our software. Blue Sage Software also provides fee-based support for inactive custsomers
Please contact our sales@bluesagesoftware.com to establish an account. Use of our ticketing system is the fastest and most efficient method for obtaining support. There are two ways to open a support ticket:
Visit https://bluesagesoftware.freshdesk.com, our support ticket site.
Email our support@bluesagesoftware.com, which opens a ticket at the above site.
Emergency Phone Support
Our customer service representatives are available from 7:30am Eastern US time until 7:00pm Eastern US time, Monday through Friday. Our agents strive to return every support call within 24 hours. If your system is down and you need immediate assistance you may send email to systemdown@bluesagesoftware.com. Please note that this option is for emergency use only and non-emergency uses will result in additional fees.
Weekend and Holiday Support
Weekend, after hours and holiday support is provided at the sole discretion of Blue Sage Software unless setup in advance. Please contact sales@bluesagesoftware.com if you would like this service on a regular basis.
Knowledge Base
We maintain and continually enhance a knowledge base about Pacesetter and its components (along with some of our other products) at https://bluesagesoftware.freshdesk.com.